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Internet & Telephone banking

Our internet banking gives you 24/7 access to your account.

With the option to set up single, dual and triple authority of payments – you can stay in control.


  • Free to set up and use*
  • Option of single, dual or triple authority (specific terms apply for Union branches)
  • Different levels of access available to different users
  • Secure and confidential banking
  • Choose your payment limits
  • Faster Payments service – payments authorised before 3pm Monday-Friday will be sent the same day
  • Monitor all daily account activity, make instant or future-dated payments and transfer money
  • Assign an internet banking administrator
  • Access your account 24 hours a day, seven days a week

Key functions:

  • Check balances and transactions
  • Set up and pay bills online with single, dual and triple authority
  • Transfer money between your linked accounts
  • Set up and cancel standing orders with single, dual and triple authority
  • Check and cancel direct debits
  • Order cheque books and paying-in books
  • Stop cheques**
  • Download data into various file formats, for use with account packages such as Quicken and Sage
  • View payments into or out of your accounts

* with the exception of Tariff 2, of which a charge of 15p applies

**An £8 fee applies to this service online or £15 by telephone

Access and authority levels:

  • Authorise only – authorise payments only, restrict access to view the account
  • View only – access to view activity only, restrict any other activity
  • View and submit – access account and set up payments
  • View and authorise – access account and authorise payments, unable to set up payments
  • View, submit and authorise – view the account and set up and authorise payments

Our different authority levels give you the freedom to make sure your online banking meets your organisational needs.

Triple Authority allows two people to authorise account activity processed by another person (£100k)

Dual Authority allows one person to authorise account activity processed by another person (£100k)

Single Authority allows one person to authorise account activity (with a payment limit of £25,000 per day)

Simply click on the link below to register for Internet Banking via the online account management form.

Online account management form

Telephone banking

Your organisation can benefit from a personal service from our UK-based Customer Service centre. With telephone banking from Profex, you’ll always talk to a person, not an automated message. 90% of telephone queries are dealt with by the first person who answers your call, and we aim to answer all calls within 20 seconds.

With telephone banking, you do not need to be a signatory to gain general account information including:

  • Obtaining a balance
  • Checking a payment
  • Stopping cheques
  • Transferring money
  • Ordering Stationery

Our telephone banking service is available Monday-Friday 8:30am-5pm (Thursday 9.30am-5pm), simply call 0345 140 1000.

Not registered for telephone banking?

Download application form


Switching made simple

By switching your bank account to Profex you’ll be helping to create a better society.  You’ll also benefit from 24/7 access to your account using our Internet Banking service.

Our free account switcher service makes the process as easy as possible:

  • We’ll close your existing account for you.
  • We contact your existing bank for a list of your Direct Debit and Standing Order payments for the account you’re switching from.
  • You select the accounts you want us to move to us.

Switch to us

How we make a difference

We are a bank established to serve the needs of our customers and enrich society as a whole.  We work with organisations that aim to have a positive impact on society through economic, community or social change.

Our people support charities and communities through our ‘Profex in the Community’ (UitC) programme.  The Profex team is actively involved in volunteering and fundraising events  organised throughout the year.  Good causes are nominated by our people to receive donations.

To find out more about how we make a difference – view our Social Impact 2018

Case studies