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Cookie Policy

Cookies on the Profex website

We use cookies on our website to personalise content and ads to provide you with the best possible experience. We also share information about your use of our site with our social media, advertising and analytic partners. This helps provide social media features and to analyse our traffic. By using our site, you agree that necessary cookies that allow the website to function will be used and other cookies will be allowed as indicated in your preferences and browser settings.

You can find out more from our privacy statement.

Our website ( uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and allows us to improve our site. Your browser’s help pages should give you information on how to modify the settings in your browser to notify you when you receive a new cookie and disable cookies altogether.

Your web browser may be set to accept cookies automatically, but can be changed to decline them. The Help section of the toolbar on most browsers will tell you how to set your browser to prevent accepting new cookies, how to have the browser notify you when you receive a new cookie or how to disable cookies altogether. Some cookies are absolutely necessary to the functioning of our website so you can use our services so we do not need your permission for using these types of cookies.

What are cookies and how do Profex use them?

Cookies are small files that are downloaded on to your device (e.g. laptop, PC or mobile phone) when you access a website. There are a range of cookies that are used for different purposes some of which are recognised as performing a range of legitimate functions. Further details are listed below:

Necessary Cookies

Without these we cannot provide a service in an online environment, such as to identify that you are who you ‘say’ you are during a web session. Others keep our website secure and so even if you say ‘No’ to cookies on this website we’ll continue to use these cookies.

Name – Google Recaptcha
Purpose – Used to serve the Google Recaptcha API that is used for determining real user interaction on the online forms.
More Information – This cookie is used to check that what has been input is in a proper format. By default this cannot be disabled and is determined by a user’s browser settings.
Expiry Time – Various expiry times dependent upon cookie (1 minute – 2 Years)

Name – WordPress
Purpose Used to save information about how users are navigating the site, whether they are logged in or not and localisation settings.
More Information – More information is available on these cookies at the following address:
Expiry Time – 1 Year


Session Cookies

Internet banking uses what are called ‘session’ cookies, which are also necessary and are used to store your details to enable you to log on to internet banking and use the service. These are deleted when you close down your browser.

Cookie Type – Session
Name – Profex CMS
Purpose – This is used to determine information about the current logged in user.
Expiry Time – Expires once user closes their browser


Analytics / Performance Cookies

These cookies collate aggregated information for tracking website performance and can not be used to identify you. We use Google Analytics to analyse our visitors and how they use our online services to help us improve the experience.

Name – Google Analytics
Purpose – Used to show how users are engaging with the site and how users are finding out about the bank.
More Information – You can install a browser extension that allows you to remove all google analytics tracking cookies. available from
Expiry Time – Various expiry times dependent upon cookie (1 minute – 2 Years)


Preference Cookies

These cookies remember your preferences to tailor the website to provide enhanced features.


Targeting Cookies

These are third-party cookies from marketing partners used by us to deliver adverts relevant to you and your interests. These cookies track your browsing history across websites. To prevent this type of cookie you can change these on your device’s browser security settings.

Marketing Partner – Lead Forensics
Links to their Privacy Policy –

Marketing Partner – Google
Links to their Privacy Policy –


Cookies in Social Media

Name – Twitter
Purpose – These are cookies that are used by Twitter to track how users are interacting with their social media platform.
More Information – These cookies are set and controlled by twitter. More information can be found at:
Expiry Time – Various expiry times dependent upon cookie (1 minute – 2 Years)


Tracking technology in emails

In addition to the cookies on the website, we use tracking technologies in emails. This is a small transparent image file which records how you interact with the email we have sent you. It will record whether you have received the email, opened the email, clicked on a link contained in the email, forwarded or replied to the email, or unsubscribed from future emails, and the device you have used to open the email. This information helps us to better analyse and improve our emails in the future. We will never share this information with a third party.

If you do not wish to give us this information, you can choose to turn off automatic image loading in the settings section of your email provider.

We will only store this information for 6 years and after such time, we will only store this information in an aggregated form so you can no longer be identified.

For more information on our approach to collecting, storing and processing your personal information, your rights and how to get in touch with us if you have any further questions, please refer to our Privacy Statement.

Switching made simple

By switching your bank account to Profex you’ll be helping to create a better society.  You’ll also benefit from 24/7 access to your account using our Internet Banking service.

Our free account switcher service makes the process as easy as possible:

  • We’ll close your existing account for you.
  • We contact your existing bank for a list of your Direct Debit and Standing Order payments for the account you’re switching from.
  • You select the accounts you want us to move to us.

Switch to us

How we make a difference

We are a bank established to serve the needs of our customers and enrich society as a whole.  We work with organisations that aim to have a positive impact on society through economic, community or social change.

Our people support charities and communities through our ‘Profex in the Community’ (UitC) programme.  The Profex team is actively involved in volunteering and fundraising events  organised throughout the year.  Good causes are nominated by our people to receive donations.

To find out more about how we make a difference – view our Social Impact 2018

Case studies